Terms of Service

Jetti Sheets

Version: 1.3 Last Updated: March 6, 2026 Effective Date: December 12, 2025

Version History

Users are notified of material changes via email.

1. Agreement to Terms

By accessing or using Jetti Sheets ("Service"), a Google Sheets add-on provided by Jetti, LLC ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

2. Description of Service

Jetti Sheets is a Google Sheets add-on that provides:

• Cohort Analysis - Customer retention tracking and visualization
• Snowball Analysis - Revenue and customer waterfall breakdowns
• Data Quality Scanning - Automated health checks for your data
• Insights Drill-Down - Interactive exploration of underlying customer data
• Ask AI - AI-powered analysis of your reports using Anthropic's Claude API

The Service processes data within your Google Sheets to generate analytics reports.

3. Eligibility

You must be at least 18 years old and capable of entering into a legally binding agreement to use the Service. By using the Service, you represent and warrant that you meet these requirements.

4. Account and Access

4.1 Google Account Requirement

The Service requires a Google account and operates as a Google Workspace Add-on. You are responsible for maintaining the security of your Google account credentials.

4.2 Authorization

When you install the Service, you authorize it to:

• Read and write data in Google Sheets where you use the add-on
• Access Google Drive files you select for analysis
• Make external requests to our analysis APIs
• Display custom UI elements within Google Sheets

4.3 Access Revocation

You may revoke access at any time through:

• Google Account settings (Security > Third-party apps with account access)
• Uninstalling the add-on from Google Sheets

5. Acceptable Use

5.1 Permitted Uses

You may use the Service to:

• Analyze your own business data
• Generate reports for your organization
• Export data and insights for business purposes

5.2 Prohibited Uses

You agree NOT to:

• Use the Service to analyze data you do not have rights to access
• Attempt to reverse engineer, decompile, or extract source code from the Service
• Use the Service to store or process data that violates any law or regulation
• Interfere with or disrupt the Service or its infrastructure
• Circumvent any access controls or usage limits
• Use the Service to process sensitive personal data (health records, financial account numbers, government IDs) without appropriate safeguards
• Resell, sublicense, or commercially distribute the Service without authorization
• Use the Service for any illegal purpose

5.3 Usage Limits

We reserve the right to implement reasonable usage limits to ensure service quality for all users. Current limits include:

• Cache expiration: 24 hours
• Monthly token allocation: Based on subscription tier (see Section 10)

6. Data Processing

6.1 Your Data

You retain all ownership rights to your data. We do not claim ownership of any data you process through the Service.

6.2 How We Process Data

• Data is transmitted securely (HTTPS) to our servers for processing
• Processed results are cached temporarily (24 hours) to improve performance
• Your cached data is isolated and cannot be accessed by other users
• All cache is automatically deleted after 24 hours

6.3 Data Retention

• Processing Cache: Automatically deleted after 24 hours
• No Long-Term Storage: We do not permanently store your business data
• License Data: Email, license key, token count stored until license deactivated
• Logs: Service logs (without your data content) retained for 30 days for debugging

6.4 Ask AI Feature

The "Ask AI" feature sends aggregated report metrics (not raw customer records) to Anthropic's Claude API to generate plain-language analysis of your reports.

What is sent: Aggregated metrics, column labels, report type, and time period from your generated Jetti Sheets report.

What is NOT sent: Raw customer data, names, emails, identifiers, or data from unanalyzed sheets.

Third-party processing: Anthropic API inputs and outputs are automatically deleted within 30 days by default, except where longer retention is required for law, usage policy enforcement, or another agreed retention setting. Anthropic says it does not use inputs or outputs from its commercial products to train models by default.

Opt-in only: Ask AI only runs when you explicitly click the button. You can use all other Jetti Sheets features without it.

For complete details on data handling, see our Privacy Policy.

7. Intellectual Property

7.1 Our Rights

The Service, including its design, features, code, and documentation, is owned by Jetti, LLC and protected by intellectual property laws. These Terms do not grant you any rights to our intellectual property except the limited license to use the Service.

7.2 Your Rights

You retain all rights to your data. Any reports generated by the Service using your data are yours to use as you see fit.

7.3 Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant us a non-exclusive, royalty-free, perpetual license to use that feedback to improve the Service.

8. Third-Party Services

8.1 Google Workspace

The Service operates within Google Workspace and is subject to Google's terms of service. We are not responsible for Google's services or policies.

8.2 Anthropic (Claude API)

The Ask AI feature uses Anthropic's Claude API to analyze your report data. By using Ask AI, you acknowledge that:

• Aggregated report metrics are sent to Anthropic for processing
• Anthropic's data handling is governed by their commercial terms
• AI-generated analysis is informational and not financial advice
• You are responsible for verifying AI outputs before making decisions

9. Service Availability

9.1 Uptime

We strive to maintain high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to:

• Scheduled maintenance (we will provide notice when possible)
• Unplanned outages
• Infrastructure issues beyond our control

9.2 Changes to Service

We may modify, suspend, or discontinue any part of the Service at any time. We will provide reasonable notice for material changes when possible.

10. Payment Terms

10.1 Subscription Tiers

The Service operates on a subscription model with the following multiple tiers.

Token allocations reset at the start of each billing period.

10.2 Token Usage

Each analysis operation consumes tokens based on data volume:

• Token usage varies by report type and data size
• You can view your current usage in the Manage tab
• When tokens are exhausted, report generation is paused until the next billing period or upgrade

10.3 Billing

• Subscriptions are billed monthly via Polar.sh
• You may cancel anytime; access continues until the end of the billing period
• Proration is billed at the next invoice

10.4 Refunds

Refund requests are handled on a case-by-case basis. Contact support for assistance.

11. Disclaimers

11.1 "AS IS" Basis

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY.

11.2 No Guarantee of Results

We do not guarantee that:

• The Service will meet your specific requirements
• Analytics results will be error-free
• The Service will be uninterrupted or secure

11.3 Your Responsibility

You are responsible for:

• Verifying the accuracy of analytics outputs
• Ensuring your use complies with applicable laws
• Backing up your data
• Decisions made based on Service outputs

12. Limitation of Liability

12.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, Jetti, LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, or data
• Business interruption
• Cost of substitute services
• Any damages arising from your use or inability to use the Service

12.2 Liability Cap

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE GREATER OF:

• The amount you paid us in the 12 months prior to the claim, or
• $100 USD

12.3 Exceptions

Some jurisdictions do not allow limitation of liability for certain damages. In such cases, our liability will be limited to the maximum extent permitted by law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Jetti, LLC and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Your data or content processed through the Service

14. Termination

14.1 By You

You may stop using the Service at any time by:

• Uninstalling the add-on
• Revoking API access through Google Account settings

14.2 By Us

We may suspend or terminate your access if:

• You violate these Terms
• We are required to do so by law
• We discontinue the Service

14.3 Effect of Termination

Upon termination:

• Your right to use the Service ends immediately
• Any cached data will be deleted within 24 hours
• License data will be deleted upon deactivation request
• Provisions that should survive (IP rights, disclaimers, limitation of liability) will remain in effect

15. Dispute Resolution

15.1 Informal Resolution

Before filing any formal dispute, you agree to contact us at support@jettisheets.com to attempt informal resolution. We will work in good faith to resolve your concern within 30 days.

15.2 Governing Law

These Terms are governed by the laws of California, United States, without regard to conflict of law principles.

15.3 Jurisdiction

Any disputes not resolved informally shall be resolved in the courts of Los Angeles County, California. You consent to personal jurisdiction in these courts.

15.4 Class Action Waiver

You agree to resolve disputes individually and waive any right to participate in class actions or class arbitrations.

16. Changes to Terms

16.1 How We Notify You

We may update these Terms from time to time. When we make changes:

• We will increment the Version number at the top of this document
• We will update the "Last Updated" date
• We will add an entry to the Version History table
• For material changes affecting data use, we will:
  • Send email notification to your registered email address
  • Provide at least 30 days notice before changes take effect

16.2 Your Acknowledgment

• Continued use of the Service after the effective date constitutes acceptance of the updated Terms
• If you do not agree to the updated Terms, you must stop using the Service before the effective date. You may request account deletion by contacting support.

16.3 Material Changes

Material changes include modifications to data handling, pricing, or your legal rights.

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Jetti, LLC regarding the Service.

17.2 Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in effect.

17.3 No Waiver

Our failure to enforce any provision does not waive our right to enforce it later.

17.4 Assignment

You may not assign your rights under these Terms. We may assign our rights to any affiliate or successor.

17.5 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control (natural disasters, war, government actions, etc.).

18. Contact Information

For questions about these Terms:

Email: support@jettisheets.comAddress: Los Angeles, CA, United States

For privacy-related inquiries, see our Privacy Policy.

19. Acknowledgment

By using Jetti Sheets, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Jetti, LLC Los Angeles, CA, United States