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Support

Get help with installation, licensing, reports and troubleshooting.

During closed beta, response times may vary — we reply to every request.

Self-serve first

Start with our docs for the fastest answers, then reach out if you still need a hand.

Quick Start Guide
Install the add-on and generate your first report in under five minutes.
Troubleshooting
Resolve common setup and report issues before they slow you down.
FAQ
Answers to the questions we hear most often.
Changelog
Track new releases and feature updates.

Customer support

Send a request and our team will follow up with clear next steps.

Expected response time

Typical response: 1–2 business days.

What to include

  • Sheet type and a short description of the data.
  • Steps to reproduce (clicks, filters, or inputs used).
  • Exact error text or screenshots if you have them.

What not to include

  • Passwords, payment card data, or full customer exports.
  • Any sensitive personal data you wouldn’t want emailed.
Prefer email? Reach us at support@jettisheets.com.
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We'll respond with guidance tailored to your specific situation.

Privacy & security

Requests and compliance information are routed to the right place.

Privacy requests
Review our Privacy Policy or email our privacy team for data access and removal requests.
privacy@jettisheets.com
Security compliance
Visit our Trust Center for security, compliance, and policies.